Aftermarket Business Development Manager.

The Company

My client is a industry leader in the design, manufacture, marketing and distribution of compact equipment for construction, landscaping, agriculture, grounds maintenance, government, utility, industry and mining.

 

The Role

The Aftermarket Development Manager is in charge of developing and implementing tools and solutions in the field to enhance aftermarket capability of the dealers. This will in turn increase customer satisfaction and will develop the recurring revenue stream of the business and its dealers.

 

Main Responsibilities:

Identify, develop and promote tools and solutions:

• To assist the sales of machines, spare parts and attachments
• To improve the profitability of the business and its dealer Network
• To improve the brand image of the group (offering compliant with customer expectation and competition offering).

 

Implement tools and solutions developed in the field:

• Organize trainings of internal and external resources

• Organize field activities

 

Develop aftermarket dealer standard (DAR) and ensure proper implementation in the field:

• Organize follow-up reviews and improvements when needed.

• Update the standard to ensure the capability of our dealers to support the launch of new products.

 

Responsible for policies defining Service relationships with the dealers (Dealer agreement, warranty policy, extended warranty policy, sub-dealers agreement are example of polices to be kept up to date):

• Ensure to share experiences and initiatives between the different entity of the company in and outside of EMEA.

• Every time possible, make EMEA benefiting of the best practices of the other regions.

 

Job Requirements

-Education: Masters Degree

-Experience: 10-15 years in Aftermarket (Construction/Agricultural/Automotive industry) commercial role.

-Travel Standard: 25-50%

-Business experience in the construction environment

-Field experience (Dealer and/or end-customer daily relation).

-Transverse project management.

-Customer satisfaction management.

-Knowledge of CE distribution channels.

-Good understanding of the distribution model via dealers (B2B).

-Solution oriented with Project Management capabilities

-pen communication, analytical thinker, well organized, fact based decision, ability to interact with all different levels of the organization including dealer personal , deadline drive, self motivated, high customer orientation.

-Strong language and negotiation skills in English language and an additional European language.

 

What we can offer

As well as a competitive package with bonus potential, we are offering the opportunity to be a part of a growing and dynamic organisation.

Apply for this job

Apply for this job